Privacy Policy

N30 – PRIVACY POLICY

Last Updated: November 2026

At N30, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your personal information when you browse our website or place an order through it.

By using the N30 website or placing an order through it, you acknowledge that you have read and understood this Privacy Policy and how your personal information may be collected, used, and shared as described herein, subject to obtaining any additional consent required by applicable laws for certain types of data processing.

We only collect information necessary to provide our services, process your orders, and improve your shopping experience. We retain personal information for as long as necessary to fulfil the purposes for which it was collected or as required by applicable laws.

01 / INFORMATION WE COLLECT

When you browse our website or place an order, we may collect certain personal information necessary to provide our services, including:

1. Full name.
2. Phone number.
3. Email address, if provided.
4. Delivery address, including city, area, and governorate.
5. Order details, including selected products, sizes, and quantities.
6. Communications and correspondence related to your order or customer service.
7. Payment-related information necessary to confirm transactions, when online payment services are available.

Information is collected directly from you when you place an order or contact us. Certain order information may also be processed through the order management and receiving platform we use, such as Easy Order.

02 / HOW WE USE YOUR INFORMATION

We use the personal information we collect for the following purposes:

1. Receiving, confirming, and processing orders.
2. Contacting you regarding your order or any related details.
3. Arranging shipping and delivering products to your specified address.
4. Handling returns, exchanges, and customer complaints.
5. Providing customer support and responding to inquiries.
6. Maintaining order records for operational, administrative, and legal purposes.
7. Improving our products, services, and shopping experience.
8. Analysing sales and advertising performance and improving our marketing strategies.

We will not use your personal information for purposes incompatible with those described in this Privacy Policy unless permitted by law and subject to obtaining any required consent.

03 / MARKETING AND ADVERTISING

N30 may use customer information for marketing and advertising activities related to its products and services, subject to obtaining the required consent under applicable laws.

These activities may include:

1. Sending offers, discounts, product announcements, and updates through WhatsApp, SMS, or email.
2. Using customer information, such as phone numbers or email addresses, to create Custom Audiences on advertising platforms such as Meta.
3. Using advertising and analytics tools to understand customer engagement and improve campaign performance.
4. Creating Lookalike Audiences to reach potential customers who may be interested in N30 products.

Certain information may be processed through third-party advertising platforms or service providers, subject to applicable data protection requirements and relevant privacy policies.

You may request to stop receiving marketing communications or withdraw your consent to the use of your information for marketing purposes at any time by contacting us or using the unsubscribe option provided in our communications.

Choosing not to receive marketing communications will not affect your ability to place an order or use N30 services.

04 / SHARING YOUR INFORMATION WITH THIRD PARTIES

We may share certain personal information with third parties when necessary to provide our services or fulfil your order. Only the information necessary for the relevant purpose will be shared.

These third parties may include:

1. Easy Order or other order management and receiving platforms used by N30.
2. Shipping and delivery companies responsible for delivering your order.
3. Electronic payment service providers, when online payment options become available.
4. Advertising and marketing platforms, when your information is used for these purposes subject to the required consent.
5. Government authorities or legal entities when disclosure is required by law.

N30 does not sell your personal information to third parties.

05 / ONLINE PAYMENTS

N30 may introduce online payment methods through specialised third-party payment service providers in the future.

When using these payment methods, your payment information may be processed directly by the relevant payment provider in accordance with its own privacy policy and security procedures.

N30 does not store complete bank card details or confidential card security codes unless an approved and authorised arrangement is in place. Any relevant payment processing arrangements will be clarified when online payment services become available.

06 / COOKIES AND TRACKING TECHNOLOGIES

The N30 website may use cookies and similar technologies to support website functionality, improve browsing experiences, and analyse website and advertising performance.

These technologies may include analytics or advertising tools provided by third parties, such as Google or Meta, if enabled on our website.

They may help us understand how visitors interact with our website, measure advertising performance, and improve our content and services.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features.

07 / DATA SECURITY

We take appropriate organisational and technical measures to help protect your personal information against unauthorised access, use, alteration, disclosure, or loss.

Access to customer information is limited to individuals and service providers who need it to perform tasks related to providing our services.

However, no method of transmitting or storing information online can be guaranteed to be completely secure, and we cannot guarantee absolute security.

08 / DATA RETENTION

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including processing orders, providing customer support, and maintaining records required for legal or regulatory purposes.

When personal information is no longer needed, we take appropriate steps to delete or anonymise it unless retention is required by law.

09 / YOUR PRIVACY RIGHTS

Subject to applicable laws, you may have the right to:

1. Know what personal information we hold about you.
2. Request access to your personal information or obtain a copy, subject to applicable procedures.
3. Request the correction or updating of inaccurate information.
4. Request the deletion of your personal information where legally permitted.
5. Object to certain types of data processing or request restrictions where permitted by law.
6. Withdraw your consent for processing activities that rely on your consent, including direct marketing.

You may contact us to submit any request relating to your personal information. We will handle such requests in accordance with applicable laws and procedures.

10 / EXTERNAL LINKS

Our website may contain links to third-party websites or services.

N30 is not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing any personal information through those websites.

11 / CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements.

Any updates will be published on this page along with the revised update date. We encourage you to review this page periodically to stay informed about our latest Privacy Policy.

12 / CONTACT US

If you have any questions or requests regarding this Privacy Policy or your personal information, you can contact us through the official communication channels provided on the N30 website.

N30

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