Shipping Policy
N30 – SHIPPING & DELIVERY POLICY
At N30, we take care to ensure that every order reaches you in the best possible condition. We partner with Bosta to deliver orders to customers across Egypt.
01 / ORDER PROCESSING
Every order is carefully prepared according to the nature of the product and its production requirements.
Once your order has been prepared and confirmed, it will be handed over to our shipping partner to begin the delivery process.
Please note that production and order preparation time are separate from shipping and delivery time.
02 / DELIVERY AREAS
We offer delivery across all governorates in Egypt covered by Bosta’s delivery network.
Service availability may vary depending on the specific delivery address.
03 / DELIVERY TIME
Delivery usually takes between 2 and 5 business days from the date your order is handed over to Bosta.
Delivery times may vary depending on your location, geographical area, and the shipping company’s operating conditions.
These timeframes are estimates, and occasional delays beyond our control may occur.
04 / SHIPPING FEES
Shipping fees are paid by the customer and are calculated according to the delivery location and the shipping company’s rates.
The applicable shipping fee will be communicated to the customer before the order is confirmed.
N30 may occasionally offer free shipping promotions during specific periods. The terms and conditions of such offers will be announced separately.
05 / PAYMENT METHODS
N30 offers two payment methods:
- Prepaid Orders: Payment can be made through the available payment methods at checkout.
- Cash on Delivery (COD): Customers pay for their order and the applicable shipping fees upon receiving their package.
Certain payment methods may be subject to specific terms or restrictions, which will be communicated during order confirmation.
06 / ORDER TRACKING
Once your order has been handed over to Bosta, tracking information may be available to help you follow your shipment until delivery.
You can contact N30 for updates regarding your order or assistance with tracking your shipment.
07 / RECEIVING YOUR ORDER
Please ensure that your phone number and delivery address are accurate when placing your order, and that you are available to be contacted during the delivery process.
If the customer is unavailable or cannot be reached, delivery may be rescheduled according to the shipping company’s procedures.
08 / DELIVERY DELAYS OR FAILED DELIVERIES
If a delay or delivery issue occurs, we will follow up with Bosta and assist in resolving the issue.
If an order cannot be delivered or is returned to N30, we will contact the customer to determine the appropriate next steps.
09 / PRODUCTS DAMAGED DURING SHIPPING
If you receive a product that has been damaged during shipping, please contact us as soon as possible and provide photos showing the condition of the product and its packaging.
We will review the case and follow up with the shipping company to determine the appropriate solution, while respecting the customer’s rights under applicable laws.
10 / CONTACT US
For any questions or concerns regarding shipping and delivery, please contact us through the official communication channels listed on the N30 website.
N30
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