Exchange & Return Policy

N30 – RETURN & EXCHANGE POLICY

At N30, we believe that the customer experience is just as important as the quality of our products. We are committed to providing a transparent and reliable shopping experience through a clear return and exchange policy that protects our customers’ rights while maintaining the quality of our products.


01 / RETURNS & EXCHANGES

Customers may request a return or exchange within 14 days of receiving their order, subject to the following conditions:

  1. The product must be in its original condition as received.
  2. The product must be unused and free from any damage caused by improper handling or use.
  3. All original accessories and packaging should be included whenever possible.
  4. The product must be properly packaged to protect its original condition during return shipping.


02 / DAMAGED OR DEFECTIVE ITEMS

At N30, we carefully inspect our products to ensure quality before dispatch.

In the rare event that an item arrives damaged or has a manufacturing defect:

  1. Customers are kindly requested to contact our customer service team within 3 days of receiving their order, providing clear photos or videos of the issue to help us review and resolve the matter promptly.
  2. Once the issue has been reviewed and the defect or damage is confirmed, customers are entitled to a replacement or a refund in accordance with applicable consumer protection laws.
  3. N30 will cover all shipping costs associated with confirmed manufacturing defects or errors on our part.

Failure to report an issue within this period does not affect any other statutory rights available to the customer.


03 / SHIPPING COSTS

  1. For returns or exchanges due to a change of mind or a decision not to keep the product, the customer is responsible for the applicable return shipping costs, subject to applicable laws.
  2. In cases involving confirmed manufacturing defects or errors made by N30, all related shipping costs will be covered by N30.


04 / REFUND PROCESS

  1. Refunds will be issued through the same payment method used for the original purchase, unless otherwise agreed.
  2. Refund requests will be processed within 7 days of the product being returned, in accordance with applicable laws.
  3. Customers will be notified once the inspection and refund process has been completed.


05 / IMPORTANT NOTES

  1. As our products are handcrafted using natural leather, slight variations in texture, grain, pores, and color may occur. These natural characteristics are part of the uniqueness of genuine leather and are not considered manufacturing defects.
  2. Customers are advised to handle and store products carefully and avoid any conditions that may affect their original condition before requesting a return or exchange.
  3. All returned products are subject to inspection to verify their condition and compliance with our policy, without prejudice to the customer’s statutory rights.

For any inquiries or to initiate a return or exchange request, please contact the N30 customer service team through our official communication channels.


N30

Flow. Form. Forever.